FAQs
1. How long does shipping take?
We offer free standard shipping on all orders. Delivery typically takes 5–8 business days after processing.
2. How can I track my order?
To track your order, email us at solvineeshop@gmail.com with your name, order number, and the email used at checkout. Our team will respond within 24 hours with your tracking details.
3. What is your return policy?
We accept returns within 30 days of delivery. Returns are free, and we do not charge restocking fees. Items must be unused and in original condition. Final sale items are not eligible for return.
4. Do you charge for return shipping?
No. Return shipping is completely free. We will provide you with a prepaid return shipping label once your return is approved.
5. How do I start a return?
Email us at solvineeshop@gmail.com with your order number and reason for return. We’ll reply within 1–2 business days with instructions and a prepaid label.
6. Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, contact us immediately at solvineeshop@gmail.com. Once shipped, orders cannot be changed or canceled.
7. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
8. Do you ship internationally?
At the moment, we only ship within the United States.
9. Is my payment information secure?
Yes. Our website uses SSL encryption to ensure all personal and payment data is safe and secure.
10. Need further assistance?
We’re always here to help! Contact us at:
📧 solvineeshop@gmail.com
📞 +1 624-187-2349